Policies

• Payments - Paymets for all services are due at the time of service. Loc’dandFree accepts all forms of payments except checks. For services that take up to 6 hours or more, deposits are required to confirm appointment dates.
• Consultations - For specific services, we require a consultation beforehand to ensure we have the proper understanding of what your needs are and we schedule the right amount of time to meet them. 
• Establishments - Prior to starting any lock establishments, the balance of your service will be paid in full
• Past Due Retightenings - Be advised that there will be a $25/week charge for every appointment scheduled after the required number of weeks to accommodate the extra time needed to manage the new growth.
• Cancellations - BE ADVISED. We schedule appointments to better serve you and cater to your hair and grooming needs. We understand that plans change and scheduled appointments may need to be adjusted. However, we kindly ask that you provide us with a courtesy 24-hour cancellation notice to allow your stylist make the proper adjustments. To better serve you, appointment reminders are sent via email and texts to allow you plan accordingly. To reschedule or make any changes to your appointment, you may call us at 770-895- 5266. 

Appointments cancelled in less than 24 hours will be charged a $50 fee and Same-Day cancellations will be charged the full amount of the scheduled service, payable at the time of cancellation. Thank you for your understanding and cooperation.